Experimental approaches that innovators like Amazon and Uber are implementing are reducing delivery costs and times in ways that were recently inconceivable. Amazon’s Prime Air drone army, which is currently being put into service, intends to complete deliveries in 30 minutes or less.
Regional and local courier companies may not have the resources and reach to affect such a large change. But they can be innovative when it comes to serving customers in their territory. One cost effective way of doing this involves the use of software applications. Delivery software applications are commonly implemented by small and large courier services alike to help meet the expectations of modern consumers. Working with courier software providers to create the most effective approaches will help companies remain competitive in this environment.
Innovating for customers can mean more than just clever ways to deliver a shipment. Innovation can also be demonstrated in the ways that services are marketed, the tools given to customers, and the way pricing is staged. Those who have delivery software capable of backing those initiatives tend to stand out among their competitors.
Experimentation with alternate methods of deliveries will need to be thoroughly planned and executed if a company hopes to develop a reputation as an innovator itself.